Frequently Asked Questions (FAQ)
Welcome to Rosy Bag! We’re happy you’re here. Below you’ll find answers to our most common questions about our tote bags, orders, shipping, and more.
If you don’t see your question answered here, feel free to contact us anytime at info@rosybag.com — we’re always happy to help!
1. What types of tote bags do you sell?
We offer a variety of stylish and functional tote bags, including canvas totes, printed designs, eco-friendly options, and limited-edition seasonal collections.
2. Are your tote bags eco-friendly?
Yes! Many of our totes are made from sustainable and reusable materials. We’re committed to reducing waste and promoting eco-conscious fashion.
3. How can I place an order?
Simply browse our online store, add your favorite items to the cart, and proceed to checkout. You can pay securely using your preferred payment method.
4. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure online payment options.
5. How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery times vary depending on your location but typically take 5–10 business days within most regions.
6. Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times may vary depending on the destination.
7. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can monitor your package’s journey.
8. What is your return policy?
We want you to love your tote bag! If you’re not satisfied, you can return or exchange it within 14 days of delivery. Please ensure items are unused and in their original packaging.
9. What if my tote bag arrives damaged?
We’re so sorry if that happens! Please email us at info@rosybag.com with your order number and a photo of the damaged item, and we’ll take care of it right away.
10. Can I customize my tote bag?
At the moment, we don’t offer custom designs, but stay tuned — we’re working on introducing personalization options soon!
11. How can I contact you?
You can reach our customer support team anytime at info@rosybag.com We typically reply within 24 hours on business days.